Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Working with the Task Catalog

•About the Task Catalog

•Viewing the Task Catalog

•Creating an External Task Catalog Item

•Creating a Task Catalog Status

•Modifying a Task Catalog Status

•Deleting a Task Catalog Status

About the Task Catalog

The task catalog lists external tasks used throughout Service Manager. You create tasks within an underpinning contract or service level agreement, and the system displays them here automatically.

Viewing the Task Catalog

1.Log into the Service Desk Console.

2. Open the Task Catalog workspace. The system displays a list of task catalogs.

Creating an External Task Catalog Item

You can only add external tasks to the task catalog.

1.Log in to the Service Desk Console.

2.Open the Underpinning Contract workspace.

3.At the bottom, click the Task Catalog Item tab.

4.Click New Task Catalog Item - External Task.

5.Enter information into the fields.

Field	Description
Name	A unique name for the external task.
Status	The status of the external task. Choose from the drop-down list. See Home  .
Task Subject	The title of the external task. This appears in the subject line of subsequent emails.
Task Details	A description of the external task. This appears in the body of subsequent emails
Task Team	The team associated with the external task. The system automatically generates the value in this field according to the parent record.
Task Owner	The owner associated with the external task. Select from the drop-down list or enter a name.
Vendor	The vendor name.
Vendor Contact Name	The contact name for the vendor. The system automatically generates the value of this field based on the vendor.
Vendor Contact Email	The email address for the contact for the vendor. The system automatically generates the value of this field based on the vendor.
Vendor Contact Phone	The phone number for the contact for the vendor. The system automatically generates the value of this field based on the vendor.
Job Item	The job item. Choose from the drop-down list. This list is based on the price list item associated with the vendor. See Home  and Using External Tasks.
Job Item Cost	The cost of the job.  The system automatically generates the value of this field based on the job item.

6.Click Save. The system displays the external task on the list.